Southwest Will Refund Alternate Travel Expenses 

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Southwest Airlines invites customers to submit requests for refunds and separate travel expenses reimbursement.

The distressed airline page A website for customers to submit requests for refunds and related costs for canceled flights, said Thursday (29 December). update.

This page accepts these requests for flights canceled during the travel period from December 24th to January 2nd. It also explains how to submit receipts for consideration of reimbursement of additional costs incurred due to flight cancellations or significant flight delays during that period. .

The company said it would honor “reasonable requests” for refunds on meals, hotel stays, car rentals and other airline tickets.

The update comes as Southwest continues to operate only a third of its schedule after days of highly publicized flight cancellations. In an update, the company said it plans to return to normal operations on Friday (December 30).

and video Posted on the company’s website on Wednesday (December 28), Southwest’s chief commercial officer, Ryan Green, has provided receipts for travel expenses incurred for the canceled trips and canceled or significantly delayed flights. We have outlined how to request a refund for

“You can submit a full refund request for a canceled flight. If you incur travel expenses due to disruptions, you can submit a receipt directly on the website,” Green said in the video.

According to PYMNTS research, consumers want their money immediately, whether it’s a refund from a business or other organization, or any other payment.

Increase in percentage of consumers who have experienced instant payment Matters related to product purchases. In fact, about 25% of consumers will receive at least one such payment in his 2021.Payment Satisfaction ReportPYMNTS and ingo money collaboration.

Additionally, two-thirds of consumers say they are more likely to continue doing business with companies that offer their services for free. real time payment Options — up from 61% who said the same in 2020, according toreal time payment trackerPYMNTS and clearing house collaboration.

In an update to customers on Thursday, Southwest Airlines said:

PYMNTS Data: Why Consumers Are Trying Digital Wallets

According to the PYMNTS survey, New Payment Options: Why Consumers Are Trying Digital Wallets, 52% of US consumers will try new payment methods in 2022, with many choosing to try digital wallets for the first time. did.

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