Delays, cancellations and luggage troubles continued Saturday as passengers spent a chaotic Christmas Eve at Denver International Airport after a massive storm continued to affect holiday travel.
“Don’t go to the airport during the Christmas holidays,” said Dahlia Alverson. I’m in.
“I called all the other airlines and they have no flights tonight,” said Julie Gardner. They want to avoid spending Christmas at the airport, but find that hotels and rental cars are booked.
“It’s an adventure,” said Gardner.
Renee Hawley from Ohio planned to stop in Denver on her way home.
“I’m here and my flight to Columbus has been cancelled, so I’m looking for my bag, but they say I can’t take my bag. My bag is going to Columbus,” said Holly. said. Holly is stranded in Colorado without her bag after her second flight was also cancelled.
“I have a laptop in there and I’m working from home so I don’t know if I’ll be able to work next week. I have all my medicines and presents and clothes in it. Just what I have,” Holly said. rice field.
Colorado residents Luann Olson and Susan Casper met on Saturday when their flight to Raleigh was cancelled.
“They took it away from us, so I asked about it. It’s being sent to Raleigh,” Olson said.
“And two days without flights and no packages,” Casper said.
Southwest said it would not send the bags back to Colorado, according to the two women. From now on, I will have to spend Christmas without my family or belongings.
“I’m sad. So is she,” Olson said.
CBS Colorado reached out to Southwest Airlines about the problem of non-returned bags. They told us it’s not their policy.