Funviralpark For Southwest Airlines and its customers, the travel nightmare seems to be easing.
On Thursday, 2,300 Southwest flights nationwide were canceled, including 197 flights in Dallas Love Field alone. It’s an improvement.
Some flights reach their destination without delay
NBCDFW.com
The flight out of Baltimore was one of the few flights not canceled on Thursday. The Mercer family was pleasantly surprised to land safely in Dallas.
“I glanced around the web and saw everything else and it was perfect,” said Lydell Mercer.
“We had no issues with baggage or delays,” Crystal Mercer said.
Luggage reunion will continue for a while
Meanwhile, some passengers and suitcases are still stuck. Pedestrians and strollers sit freely on the love fields.
Eduardo Sanchez and his wife drove from New Mexico to Texas when their parents were stranded in Houston. My connecting flight to Albuquerque was canceled 7 days before.
The family stopped in Dallas on the way back to Albuquerque after being told their luggage was at Love Field.
Eduardo Sanchez said, “We’re just tracking packages across the United States.
A happy reunion at the airport will result in travelers finding their luggage and reuniting with their belongings.
Kyle Heath’s 11-year-old found a bag Southwest left in Denver.
“Three quarters of our plans were without bags,” said Heath. “They called me at 6 this morning and said, ‘The package is here.’ Here it is, yay!”
North Texas couple share kind gifts
And in controlled chaos, an act of kindness.
Marilyn Lawson said, “The Southwest is in dire straits and our customers are in a worse situation, so we thought we could help them get through it by providing them with snacks and magazines.
David and Marilyn Lawson of North Richland Hills were flying nowhere, handing out small gifts in suitcases.
“They are so happy, shocked and so grateful,” said David Lawson. “I have an entire library of books here so they can choose their own. We ask them to pass it on to someone else.”
NBC 5 watched the Lawson family hand out blankets and hugs to apparently upset travelers who had been on the phone with the airline for hours.
Southwest apologizes for problems and explains next steps
NBCDFW.com
Southwest Airlines canceled only 39 flights on Friday. We essentially promise to get back to our normal schedules for the busy New Year’s Eve travel weekend.
At Thursday’s off-camera briefing, Southwest Airlines management again apologized for the problem, but said it had redeployed more than 100 different aircraft and crews for nearly all of Friday’s schedule.
Southwest Airlines also said it is making every effort to return checked baggage to customers. Airlines said they would cover the cost of transportation on FedEx, UPS or in some cases their own aircraft.
For passengers, Southwest said they can change flights until January 2, 2023.
Anyone whose flight is canceled is entitled to a full refund, and Southwest Airlines said it would reimburse travel expenses, including tickets on other airlines, rental cars, gas, hotel and meals. The Dallas-based carrier has created a website to assist with the refund process, but considers each request on a case-by-case basis.Southwest said the refund process could take several weeks. said.
